FAQs

 

How do I know what condition an item is in?

All items available for purchase online are brand new. Brand new items are unworn, unused, and are in the condition they would be received from a retail location. They may or may not include tags, dust bags, etc., however, shoes always come with original box and/or extra laces.

When will my order arrive?

Orders are typically shipped the same day or the next. This excludes weekends and holidays. 

How much does shipping cost?

Shipping is free in the United States. International shipping rates upon inquiry through hypedcommodity@gmail.com or (@hypedcommodity) on Instagram/Twitter direct message.

What shipping service do we use?

FEDEX or USPS depending on destination.

Do you provide tracking information?

Yes, always. You will get an email from PayPal that your item has shipped and it will come with tracking information.

Where do you ship from?

Austin, Texas

Do you ship outside of the U.S?

Yes. However, free shipping is only available within the United States. International shipping rates upon inquiry through hypedcommodity@gmail.com or @hypedcommodity on Instagram/Twitter direct message.

Are items guaranteed authentic?

Yes. We sell items we purchase from authorized retailers or from our own personal collection.

Do you buy?

Yes. Please contact us on our social media pages or via email at hypedcommodity@gmail.com with what you are looking to sell.

Do you have a physical location?

No.

I attempted to place an order and my card was declined.

Please contact your bank with this issue or attempt with another card. We cannot resolve this issue on our part.

Is my information secure?

We respect our customers, so information will never be shared with outside parties or individuals. We use secure processing called SSL Encryption Technology. All payment information is secured and processed through your payment of choice.

Can I get a refund or make an exchange?

Unfortunately, we do not take any returns or offer refunds at this time. All sales are final.

Can I contact you with any questions?

If you have any question please send us an email at hypedcommodity@gmail.com.

What is shoe sizing based off?

All shoe sizes are based in US sizing.